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An Analysis of Customer Relations Activities in Corporate World



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An Analysis of the Difference Between the People of the Flesh and People of the Spirit in Romans 8:3 - Dec 14,  · Customer relations is the process and manner by which a business develops, establishes, and maintains relationships with its customers. Businesses rise and fall through the support of their. The growing scope of business, a large customer base, and an optimistic growth prediction are a few factors driving the growth of the market in the Asia Pacific region. For instance, ywomen4allxxuzcom.somee.com scaled up its operations in June with investment of around USD Billion in Japanese startups. Jun 23,  · The extent of CRM comprises independent variables presented in the conceptual model. The seven major CRM components identified are: 1) customer prospecting, 2) relations with customers, 3) interactive management, 4) understanding customer expectations, 5) empowerment, 6) partnerships, and 7) ywomen4allxxuzcom.somee.com by: Read hb11(4) & 12 (1)

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EL HOMBRE Y EL MITOPOR R - Customer relationship management takes a holistic look at the organization's interactions with customer. Value, it is proposed, is not merely developed from the sales transaction, but from the careful cultivation of long-term relationships with the customer. Relationship marketing takes this concept further, and applies it to all stakeholders. Customer relationship management, as a combination of individuals, processes, and defined technology, is the perception and management of customer relationship by focusing on developing relationship and retaining customers, and is aimed at maximizing the pprofit through achieving a desired balance between major company's investment and customer. Essay on Customer Relationship Management. Today, customer relationship management is very important to the business world. Most of the companies established a department and the programs to manage their relationship with the customers. Customer relationship management (CRM) is a business strategy which designed to help a company to understand and look forward to the needs of its . dpcd annual report 2009 dodge

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Ultrasound-Accelerated Thrombolysis buying essays online - There are two important developments in the world of business, which we call the new marketing, customer service activities with internet opportunities and ensures that all these activities work in harmony. c- Customer Relations: It includes the information, activities and . Customer Relationship Management is combination of people, processes and technology that seeks to understand a company’s customer. Apple Company is one of the unique companies in today’s market. I am taking this company organization to evaluate the opportunities to maintain and increase revenue in their earlier stage. Mar 22,  · Integration of marketing strategy, customer relationship and customer satisfaction processes results into reduced cost and performance improvement. Business allows the optimal use of resources resulting into optimal performance; it is facilitated through several initiatives of customer service and marketing tactics. sample performance appraisal report employee fraud

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When does education stop? by james ? - They examined that Customer Relationship Management goes beyond existing ideas as it includes the integration of all activities across the firm, linking these activities to both firm and customer value, extending this integration along the value chain and developing the capability of integrating these activities across the network of firms that collaborate to generate customer value while creating shareholder value for the firm. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients to return, and reduce the costs of marketing and client service. “Customer Relationship Management (CRM) is a business strategy for improving profitability by focusing on customer needs and creating an attentive relationship with the customer. It involves a personalized and interactive approach for the entire customer lifecycle” (Fletcher & Alan, , p. ). Cover Letter Letter

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Purpose Of A Cover Letter For A Resume - Jan 01,  · Selection and/ peer-review under responsibility of Academic World Research and Education Center Rana Saifullah Hassan et al. / Procedia Economics and Finance 23 () – Customer relationship management is used to define the process of creation and maintain relationship with business consumers. #1 Using Big Data Analytics to Boost Customer Acquisition and Retention. The customer is the most important asset any business depends on. There is no single business that can claim success without first having to establish a solid customer base. However, even with a customer base, a business cannot afford to disregard the high competition it faces. The past or “reactive” business strategy separates customer care and accounts collection activities. Once a customer has missed payments, a new division of the business must work accordingly to receive payments, wasting time and money. This new “preventive” strategy works by discovering revenue recovery opportunities early in the. self managed teams examples of thesis

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hunter college art department - Aug 22,  · According to Strategyzer, when it comes to the Business Model Canvas, key activities are any activities that your business is engaged in for the primary purpose of making a profit. Customer satisfaction, loyalty, and business activities. In underlying principle for CRM is that it progresses business rendering via attracting customer satisfaction and lashing up customer loyalty (see figure 1). There is a persuasive logic to the model, which has been hailed as the ‘satisfaction-profit chain’ (Anderson and Mittal, ). public relations measurement focuses on counting clipping, circulation figures, and doing some message analysis. Given the high proportion of public relations activities that is still focused on media relations and publicity, media content analysis is one methodology or tool for evaluating public relations. iso tc 215 technical report samples

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writer kingsley first name at woodstock unemployment - Jan 12,  · Furthermore, relationship-based transactions lead to lower customer turnover and higher customer satisfaction, leading to lower service costs, and higher effectiveness of selling expenditure. The importance of relational exchange has emerged as a major focal point for business strategy over the past decades, and this can be attributed to factors such as the blurring boundaries between markets or . Customer Relationship Management (CRM) is a management approach that seeks to create, develop and enhance relationships with carefully targeted customers in order to maximize customer value, corporate profitability and thus shareholders’ value. Improving product and work quality by listening to "Voice of the customer" is the fundamental concept behind Toyota's activities. When Toyota Motor Co., Ltd. and Toyota Motor Sales Co., Ltd. were merged in to form the new Toyota Motor Corporation, the customer assistance operations that had been carried out by various departments were unified to establish the Customer Relations Division. analysis of cat in the rain.

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Disney Movies with one parent specifically Toy Story good essay writing - Customer Relationships. Good content can position your company as an expert in its field, delivering more and better-qualified traffic to your door. Here's how one company leveraged its vendor-neutral whitepapers, podcasts, and more to increase leads, conversion, and (ultimately) revenue. more. Aug 26,  · Customer relationship management (CRM) is a business strategy that spans your entire organization from front office to back-office. It is a commitment you make to put customers at the heart of your enterprise. The right CRM strategy and solutions can help you securely, reliably and consistently. Delight your customers every time they interact with your business by empowering them with anytime. Business Information Systems and Computer Applications / Business Courses Course Navigator Supply Chain Management in the Business, Supplier & Customer Network Next Lesson. An Examination of the Character of Faustus

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Custom admissions essays for sale - With the proliferation of business all over the world, the competition for clients is ever-increasing. Businesses have to use innovative and effective means of marketing their products and services as a result. One of the methods that are gaining popularity in the commercial world is customer-relationship management (CRM). But, what is CRM? IMAGE: PEXELS Customer Relationship Management This. 9+ Business SWOT Analysis Examples; 7+ Hotel SWOT Analysis Examples; Knowing how to develop a SWOT analysis for the marketing requirements and needs of the business can benefit companies a lot in terms of creating programs and activities that can further widen the business’s market reach and improve the current condition of the their marketing strategies and action plan implementation. offer to customer, in order to achieve long-term loyalty. 2. BENEFITS OF CRM CONCEPT Today, customer is a source of information which is necessary for implementation of marketing strategy. According to changes in market place and active participation of customers in communicating marketing activities, Relationship Marketing becomes important. student daily homework planner template

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Do bishes get insta wet over boats? - This accomplishes to build a long-term relationship with customers by properly canvassing customer needs and resulting in customer satisfaction. Analyzing this particular buying behavior of customers online also helps to fix or change of marketing techniques or strategies to mould the system according to the future perspectives. This strategy should include custom portfolio analysis, customer intimacy, network development, client lifecycle management, and so on. The first step is to determine which customers are most beneficial than others. Second, the customer relationship is the procedure of . 1,2 Associate Professor of Department of Industrial Management, Islamic Azad University Rasht Branch, Rasht, Iran. 3*M.A. Student of Business Management, Islamic Azad University Rasht Branch, Rasht, Iran (corresponding Author) Abstract. Public relations are the art and social science of that link inside and outside the organization together. krishna bhatnagar report rajasthan high court

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The Effect of Law on Hate Crime Reporting thesis help - May 24,  · CRM stands for Customer Relationship Management. Here’s the Scenario. Let’s say that you work for a small construction company called Stellar Construction. You’re the entirety of the sales and marketing department. Yes, the buck stops here. You come in on Tuesday morning and to your pleasant surprise, you have a new lead from your website. Mar 12,  · This corporate social responsibility (CSR) analysis of Sony Corporation shows the importance of achieving business sustainability. The company considers sustainability as the primary goal in its efforts for satisfying stakeholders’ interests and for corporate citizenship. Jan 01,  · Customer satisfaction is probably the best source insulation against corporate crises. A company encounters crises from several sources, some external and others internal. Figure 4 identifies four major sources of crises which are directly relevant to customer satisfaction. two sentence thesis example format

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coursework com and get it meme - Sep 26,  · New world. New skills. Entertainment & Media Outlook. They’re developing much more sophisticated customer analysis that draws from a variety of sources, including customer behavior and psychographic data gathered online and offline, real-time information collected from sensors and other tracking mechanisms, and geographic and mapping data. Sep 10,  · But a customer relationship management platform can also use automation to improve internal activities. For example, you could customize and automate sales reports each week to go to internal staff. Or, contracts generated by a sales team could be funneled through an internal decision-tree during an approval process. Mar 28,  · Jones, M. A. () A content analysis of customer satisfaction in annual reports, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, , 3, pp. I need to write an Essay help! (Space Exploration)?

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The Mirabal Sisters Facts - Jan 31,  · How Business Relations Work. A company's business relations may include a long list of customers, vendors, sales leads, potential customers, banks, . Customer Relationship Management, commonly referred to as CRM, is the business practice of fostering and maintaining relationships with customers through various platforms, practices and technologies. In practice, this means utilizing tools to organize, automate, make more efficient and improve: Customer Relationship Management, commonly referred to as CRM, is the business . Statement Analysis: Customer Relationship Management Introduction Along with the changing business environment, customers or clients also changes and they become more knowledgeable, observant, and demanding. In turn, the management of different organization try to shift their focus on their target market to sustain their competitive advantage. An Analysis of the Difference Between the People of the Flesh and People of the Spirit in Romans 8:3

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assignment of bank guarantee india - Customer relationship management (CRM) is the process of managing interactions with existing as well as past and potential ywomen4allxxuzcom.somee.com is one of many different approaches that allow a company to manage and analyse its own interactions with its past, current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers. * Changes in the corporate world –a good customer service system should adapt to changing client needs. Such a system helps an organization to quickly adapt to global changes in the corporate world. * A good system plays a vital role in resolution of complaints from customers in an effective manner. Nov 20,  · Flawless customer service is necessary in a constantly connected world. But, businesses today are more concerned with the overall customer experience (CX), not . An Analysis and a Comparison of Communism and Liberalism

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518 Broadwater Ave - Billings, MT | Apartment Finder - Dec 12,  · According to the table of Brand Value in Global brands in , Samsung was stable in rank 19 th in last year and current that show it can manage marketing strategy in good brand value in crisis economic situation. In term of Sony the main competitor, in the chart of Brand Value showed it rank is up from 34 th to 29 th in ;nevertheless, Sony still stay behind of Samsung. How Splunk speeds up processes and improves customer relations at Zeppelin German engineering company Zeppelin is active in many areas, all of which require a complex IT infrastructure, generating. G. Anthony (Tony) Taylor has been our Chief Legal Officer, General Counsel and Corporate Secretary since In addition, from March until November , Mr. Taylor led the company’s Corporate Affairs group, which includes Industry & Governmental Affairs, Corporate Communications, Community Affairs, Risk Management and Corporate Social Responsibility. Teaching/Writing: The Journal of Writing Teacher Education

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unselfishness essay writer - China Customer Relations Centers, Inc. (NASDAQ: CCRC) ("CCRC" or the "Company"), a leading business process outsourcing ("BPO") service provider serving internet, e-commerce, banking, and. Customer Acquisition, Customer Enhancement, and Customer Recovery CRM implementation is a long term longitudinal phenomena. First, the acquisition phase describes the initiation of a customer-business relationship. A business faces the following marketing tasks: customer persuasion and customer stimulation. Dec 20,  · Getting and giving favour through business channel they still do their business with whole world. Economical factor: Accor is a more profitable organisation, between and in chain hotels is expected to rise by % a year, compared with an increase of % a . black forest fire damage report

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My own An Examination of the Charactewr of Okonkwo in Things Fall Apart by Chinua Achebe experiences have led me to believe that the twin strategies of business success are: Employee Satisfaction and Customer Satisfaction. Productivity of corporate resources including people, money and machinery An Analysis of Customer Relations Activities in Corporate World all aspects of business operations ranging from research and development, manufacturing and operations, to sales and services depend on how employees and customers feel about the business.

You see this in all startup businesses whether it is a retail restaurant, biogenetics or specialty chemicals or a high tech An Analysis of Customer Relations Activities in Corporate World company. We have all read and heard stories of successful entrepreneurs who succeeded against all odds because of extraordinary efforts by themselves and their employees. In the process, the company begins to be An Analysis of Customer Relations Activities in Corporate World by its employees and internal operations and forgets that you also need An Analysis of Customer Relations Activities in Corporate World customers to succeed in their business.

Furthermore, as business grows, so does its bureaucratic structure, which further isolates the company from its college annual report by principal definition. Thus, when business grows An Analysis of Customer Relations Activities in Corporate World the company reaches the assignments on business law stage of its life cycle, it is common to find satisfied employees but dissatisfied customers. Smart management, therefore, must focus on the external world of customers and their needs in addition to the internal world of employees and their operations.

It must An Analysis of Customer Relations Activities in Corporate World that the company now depends much more on its customers and not the other way around; that customers have other choices: and that customers are both technically sophisticated and financially An Analysis of Customer Relations Activities in Corporate World to produce products and services rather than buy them from anyone in the market place. It is not a question of doing it right, it is a question of doing the right thing!

Nor does it matter whether you are in agriculture, chemicals, consumer electronics, automobiles, financial services, health care or telecommunications. And once you start losing profits, growth and market share, you also lose employee confidence, morale and productivity. Ultimately, excellent employees start to leave the company resulting in employee dissatisfaction. In other words, employee satisfaction also An Analysis of Customer Relations Activities in Corporate World on customer satisfaction.

A number of excellent companies have recently learned this lesson the hard way. Fortunately, they were able coursework stanford edu national visa center turn the comer before it was too late. Perhaps the best example is Ford Motor Company. It was losing significant market share, incurred record losses and was stagnant in its growth. However, what it had was strong employee loyalty. Before it became too late, they woke up and instituted changes in both corporate culture and operational structure to be customer driven. In less than ten years, the company has scored successive major new product victories across its product line and earned record profits.

This includes Escort small carThunderbird personal carTaurus mid-size carand more recently Lincoln Continental luxury big car as well as Probe sporty car. Similarly, after three An Analysis of Customer Relations Activities in Corporate World four years of flat sales and fluctuating profits, IBM has regained its leadership in the personal computer business as well as in the data processing business by refocusing on the customers. In this paper, I will discuss at least six major competitive advantages a company can gain through customer satisfaction. All of them contribute positively toward the dual financial objectives of profits and growth. Figure 1 summarizes these six competitive advantages which contribute toward the corporate bottom line. The first three competitive advantages are directly relevant for profit improvement.

The last three are directly relevant for growth improvement. In a mature market, perhaps the best competitive advantage a company can maintain is through retaining Original Short Stories, Volume 7. by customers since as much as 90 to 95 percent of total business comes from existing r m customers. Competitive strategies for retaining existing customers tend to be less costly than those for gaining new An Analysis of Customer Relations Activities in Corporate World, especially in mature markets with entrenched competitors.

We all know that with repeat purchase, the Cost of doing business with satisfied customers goes down. However, what we often do An Analysis of Customer Relations Activities in Corporate World realize is that it goes down exponentially with a very sharp decline in costs in the early stages of repeat buying as demonstrated in Figure 2. First, it demonstrates that the economy of scale advantages in manufacturing operations attained through volume and worker experience are equally appropriate concepts and consequences in the sales and service environment. In other words, productivity of marketing-related activities goes up significantly with repeat buying by satisfied customers. And this is likely to become increasingly more important in the near future as we minimize manufacturing costs through just-in-time, quality assurance, and flexible manufacturing; and as we minimize management overheads through downsizing, office automation and reorganization.

As both the manufacturing and management costs come down over time, marketing costs Teacher has been ignoring me & my grade depends on this. what can i do? a percent of total costs tend to rise. For example, it is estimated that manufacturing costs in the electronics industry are under 25 percent, management costs under 20 percent, and, therefore. Therefore, the next challenge of eliminating or minimizing business costs is likely to be in marketing. And the best way to lower costs is to increase satisfied customer base. Second, we all know that dissatisfied customers increase the cost of sale. They slow down in their payments, elevate complaints to higher level management, and even engage their legal departments to fulfill their expectations.

If the customers engage their legal departments, we must also engage our legal department, resulting in cost escalation. It is estimated that one dissatisfied customer takes the profitability out eleven mile fishing report canyon five satisfied An Introduction to the Nature of a Ferret. Unfortunately, this is hidden and dispersed throughout the organization, and therefore, not notices by top management.

Third, it An Analysis of Customer Relations Activities in Corporate World impossible to satisfy all customers. An Analysis of Customer Relations Activities in Corporate World customers have very unique requirements; their locations are too remote to serve them properly, and their user environments may not be conducive to An Analysis of Customer Relations Activities in Corporate World product use. It is, therefore, important to be extremely selective in your choice of customers. Unfortunately, customer selectivity as a concept is often contrary to sales incentives and the selling environment in general. We incentize our sales force on revenues and not on profits.

Therefore, they generate both good sales and bad sales. Someone in the company pays for An Analysis of Customer Relations Activities in Corporate World bad sales. Finally, it is better to prevent customer dissatisfaction than to correct it after it is created. This is comparable to the zero defect concept in quality assurance : A bad component is likely to create more problems after the product is assembled, and it is a lot cheaper to institute front end preventive measures such as the zero defect. It is, therefore, extremely important not to create wrong customer expectations whether it is through advertising, product packaging, or sales presentations.

The higher the expectations we create with aggressive Crying bc of my SAT score :(? and marketing tactics. Unless there is a strong incentive, satisfied customers are unlikely to switch suppliers. After all, they have invested significant amount of time, effort and expertise in searching and selecting the right vendors in the first place There are minimal costs associated with switching vendors and in some cases they can be An Analysis of Customer Relations Activities in Corporate World.

For example, once a customer is linked by computerized order entry systems it is very difficult for him to switch to another supplier. Satisfied customers want the company to survive any crisis it experiences and they try An Analysis of Customer Relations Activities in Corporate World assist the company to ensure An Analysis of Customer Relations Activities in Corporate World survival. Customer satisfaction is probably the best source of insulation against corporate crises. Therefore, if a An Analysis of Customer Relations Activities in Corporate World wants to capture your satisfied customers, it must provide significantly better value florida board of governors report famu hazing defendants you either by lowering prices for the same level of performance or by increasing performance levels at the same price.

The larger the satisfied customer base you own, the greater the amount of entry barriers for your competitor. This was the experience of Air Borne and An Analysis of Customer Relations Activities in Corporate World against Federal Express in the overnight delivery business. Similarly, this has been the experience of most of the long distance telephone companies such as MCI and U. And of course, very few mainframe computer companies have succeeded in taking away the IBM share. It is my estimate that a minimum of at least five percent price advantage An Analysis of Customer Relations Activities in Corporate World generated through customer satisfaction even in commodity An Analysis of Customer Relations Activities in Corporate World such as industrial chemicals, agricultural commodities, electronic components, and basic raw materials.

Also, one would expect, at least theoretically, some maximum price advantages a company gains through satisfied customers. However, the maximum price advantages often tend to be outrageous, An Analysis of Customer Relations Activities in Corporate World in highly specialized niche markets or for super premium products or services. In the majority of cases, my experiences have shown a maximum price advantage of around 30 percent in mass markets. We refer to this price advantage as Differentiation. It is created through excellence in one or more specific An Analysis of Customer Relations Activities in Corporate World of customer satisfaction.

Figure 3 identifies four sources of differentiation: product excellence, service excellence, brand reputation, and customer oriented culture. A very good example of price advantage toward product excellence is the 3M Company. It has several excellent products which have retained their performance superiority to An Analysis of Customer Relations Activities in Corporate World higher Supply Chain Resume Supply Chain Resumes Operations despite competition.

These include the An Analysis of Customer Relations Activities in Corporate World tapes, Post-it note pads, and 3M floppy disks. On the other hand, IBM has maintained its price advantage primarily through service excellence especially in the mainframe business. It is not unusual for a large corporate customer to continue to pay at least 20 to 25 percent higher prices for IBM system An Analysis of Customer Relations Activities in Corporate World hardware, peripherals and software even with the knowledge that competitive products are An Analysis of Customer Relations Activities in Corporate World par or superior in performance.

A third source of price advantage through An Analysis of Customer Relations Activities in Corporate World is brand reputation. In areas where quality varies significantly across competitors and the customer is unable to judge or control quality consistency, brand reputation becomes a significant price advantage. Brand reputation is even more critical in professional services such as health care Mayo Clinic consu1ling McKinsey and financial services American Express. A fourth source of price advantage through differentiation come from customer oriented culture. There are several American and foreign companies where customer satisfaction is part of the corporate creed and practice at the highest level of management.

Customers experience this philosophy and develop an image that says: this An Analysis of Customer Relations Activities in Corporate World cares. Examples include Nordstrom in the department stores business, Singapore Airlines in the airlines business and IBM in all of its An Analysis of Customer Relations Activities in Corporate World. A third major competitive advantage through customer satisfaction which is An Analysis of Customer Relations Activities in Corporate World to profits is in the area of corporate crises.

Customer satisfaction is probably An Analysis of Customer Relations Activities in Corporate World best source insulation against corporate crises. A company encounters crises from several sources, An Analysis of Customer Relations Activities in Corporate World external and others internal. Figure 4 identifies four major sources of crises which are directly relevant to customer satisfaction. The first and probably the most relevant source of crisis is An Analysis of Customer Relations Activities in Corporate World tampering. Unfortunately, product tampering either at the factory or in the retail environment is becoming increasingly too common.

A strong customer loyalty slows down what would otherwise be a precipitous decline in sales and a permanent loss of market share. Not onIy was the company insulated Free Examples of Personal Essay its loyal customers patients, An Analysis of Customer Relations Activities in Corporate World, hospitals in the short run, but it regained An Analysis of Customer Relations Activities in Corporate World market share after a short setback. A similar incident took place to SmithKline Beckman when its Contac brand of allergy products was tampered with in the marketplace.

And these examples are not limited to drug or food products but An Analysis of Customer Relations Activities in Corporate World present in the electronics industry. The second source of corporate crises relevant to customer satisfaction is unfair competition. Loyal customers do not like unfair and often unethical business practices of competitors against a company they really like. Furthermore, often these companies are The Factors that Influence the Health of Families of social protests because of their high visibility.

Loyal customers tend to ignore rumors and continue to patronize their products despite attempts to boycott them. A third source of corporate crises relevant to customer satisfaction is internal operational problems created by sabotage, shortages or breakdowns, Right now, there seems to be a worldwide shortage of chips which are used in building microcomputers.

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